In today’s competitive marketplace, many organizations rely on the support of outsourced IT services that were historically performed by internal IT personnel.
This essential guide – the first of its kind on the market – is the ideal resource for anyone wanting a clear primer on the characteristics of this IT operating model, and guidance on integrating and managing the services of multiple third-party IT service providers. It also includes evidence as to why it should be used to assist with seamless ITSM, and offers clear guidance on when SIAM is appropriate.
SIAM-MSI – An Introduction to Service Integration and Management-Multi-Sourcing Integration for IT Service Management Book Review:
What is the book useful for?
Anyone involved in or with a need for an insight into the world of Service Integration and Management will find this book invaluable. It’s an intelligent and detailed overview that covers the following topics:
- Flows and roles in the traditional ITSM world
- How SIAM changes the flows
- The actions needed to achieve a successful SIAM implementation
The author covers the terminology and benefits of the SIAM approach, and the steps required for an implementation using SIAM.
Why should you read it?
It’s an essential guide for anyone involved in IT service management (ITSM) and its sister discipline IT service integration. Whether you are a practitioner, manager, or a decision-maker, this book will help you understand the changes involved in moving to a SIAM model. It will also help you expound the benefits of SIAM, including the ability to optimize Service Offerings and sourcing from multiple Service Providers.
How is it written?
It’s very well written, and offers a high-level view of what is now an industry recognized approach that may be affecting your organization and is affecting the industry you work in.
Who will you like this book?
Anyone who understands ITSM, SIAM or wants to implement it in their organization.